Contact
One address, and no contact form.
Everything reaches [email protected]. A form either posts nowhere, which is dishonest, or posts somewhere and collects an IP address and a browser fingerprint you never agreed to hand over.
Not connected with iOPEX Technologies, Inc. There is an established and entirely separate company of a similar name working in enterprise IT and business process services. We have no relationship with it, no shared ownership, and no shared personnel. If you were looking for them, you are on the wrong site.
If you are trying to reach that company about an invoice, a contract or a support matter, writing to this address will not get there and we cannot forward it.
Routes
Subject lines, and how long each takes.
| Matter | Subject line | Useful to include | Response |
|---|---|---|---|
| Disagreeing with a method | Method | Which measurement, and what you would do instead | 5 business days |
| General and press | Anything sensible | What you are trying to establish | 5 business days |
| A game running badly on your device | Performance | Device model, Android version, how long into the session, and whether the phone was warm | 5 business days |
| Access to your personal information | Privacy request | The identifier the data is keyed to, if you know it | 30 days |
| Correction | Privacy request | What is wrong and what it should say | 30 days |
| Deletion | Delete my data | The email on the account, or the support identifier | 30 days |
| Privacy complaint | Privacy complaint | What happened and what you want done | Acknowledged in 5 business days, answered in 30 |
| Security | Security | Steps to reproduce | Same or next business day |
| Copyright, trade mark or name confusion | Legal | The right relied on and your contact details | 5 business days |
Commitments
What those numbers mean.
Five business days
A substantive reply, not an acknowledgement. If something needs longer we say so inside the five days and give a date.
Thirty days
The period Australian Privacy Principles 12 and 13 set for access and correction. Identity verification happens inside that period, not on top of it. A refusal comes with written reasons, the ground relied on, and how to complain.
Security, same or next business day
A good faith report is never treated as hostile and never answered with a legal threat. Tell us before you tell anyone else and give us a reasonable window.
A performance report is a bug report
If one of our titles runs badly on your device, that is the thing this company exists to prevent. Device model, Android version and how far into the session it started are worth more than a description of how it felt.
If we do not satisfy you
Complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. No fee, no lawyer needed, no permission from us.
Identity
Who you are writing to.
- Legal name
- IOPEX TECHNOLOGIES PTY LTD
- ACN
- 696 561 609
- ABN
- 54 696 561 609
- State
- Victoria, Australia
- [email protected]
- Phone
- None published. A company this size cannot staff a line through business hours without either missing calls or pretending someone is there
- Your email
- Support threads are kept 24 months, complaint threads 7 years. Writing to us subscribes you to nothing. Detail in the privacy policy